Front Office Agent
Location: Athens, Greece Front Office Agent Location: Athens, Greece
Contract: Full Time
Anthology of Athens, a newly built 5* Boutique hotel in the heart of Athens and proud member of The Leading Hotels of the World, is seeking to employ a talented, motivated, and results-driven Front Office Agent
Job Description :
To deal with guest requirements in a courteous, charming, and professional sales-oriented manner following the company standards and procedures. To participate in all activities of the Front Office such as handling daily transactions accurately, answering and transferring telephone calls, escorting guests to their rooms, inspecting and showing all hotel facilities, and managing reservations.
Applicant’s Main Accountabilities
· Manage the efficient operation of the Front Office engaging in all related tasks and procedures (check-in/out, welcoming guests, payments/orders process, deal with any special requests, complaints, etc.)
· Handle guest reservations through the PMS, including new bookings, modifications, cancellations, and group bookings, ensuring accuracy and timely confirmation.
· Ensure the highest standards of guest care.
· Provide a friendly, efficient, and courteous service at all times.
· Operate relevant switchboard, call center, and reservations software as per all Front Office related activities.
· Excellent personal presentation always.
Applicant’s Main Qualifications
· Diploma in Hospitality, Business Administration, or relevant field would be considered as an asset.
· Minimum 3 years of relevant experience in a 5* property.
· Excellent command of English language. Knowledge of a second foreign language would be considered as an extra asset.
· Knowledge of PMS software (Protel), SynXis, and Leading Standards will be greatly appreciated.
Applicant’s Main Capabilities & Values
· Excellent communication and people skills.
· Organizational and multitasking abilities.
· Professionalism/Responsibility.
· Critical thinking and results orientation.
· Leadership skills and team spirit.
· Enthusiastic, friendly & self-motivated personality, eager to learn, develop and be part of a growing team.
Company Information and Benefits
· Attractive remuneration and benefits package according to qualifications.
· Advanced opportunities for professional growth.
Candidates may send their CV to the following email address: duty@anthologyofathens.com